_______________________________________________________________________________________________________________________________________________Contents

1. Introduction & Definitions

2. Our Contract with You

3. Your Account with Us

4. Price, Payment, and Service Provision

5. Our Action-Based Guarantee

6. Cancellation of Order & Refunds

7. Foreign Taxes, Duties, and Import Restrictions

8. Dissatisfaction with the Services

9. Disclaimers

10. Your Material

11. System Security

12. Acceptable Use Policy

13. Confidential Information and Intellectual Property Rights

14. Your Email Address

15. Indemnity

16. Miscellaneous Provisions

1. Introduction & Definitions

Welcome to ServiceLeads. These Terms and Conditions (“Terms”) outline the agreement between you (“the Client,” “User,” or “you”) and ServiceLeads (“the Agency,” “we,” “us,” or “our”). By using our website and services, you agree to be bound by these Terms. If you do not agree, you must discontinue use immediately.

These Terms govern your access to and use of our services, including but not limited to marketing, lead generation, advertising, consultation, digital media, and all associated tools and resources offered through our platform. Please read them carefully.

For the purpose of these Terms:

- “Consumer” refers to a natural person acting outside the scope of business purposes.

- “Our Website” refers to the digital platform, including all systems, content, and databases operated by us.

- “Services” means all marketing, lead generation, consultancy, advertising, and digital content services offered for sale.

- “Content” refers to all material published on Our Website, including text, images, videos, and third-party materials.

- “Material” means any content uploaded, posted, or submitted by you to Our Website.

- “Client” refers to any individual, company, or entity entering into a business relationship with the Agency.

- “Contract” means the legally binding agreement between the Client and the Agency following an accepted order.

- “Quote” refers to any written estimate or pricing document provided by the Agency outlining service details and fees.

- “Subcontractor” means any third party engaged by the Agency to perform work on behalf of the Client.

We may amend these Terms at any time. The latest version will be posted on Our Website, and continued use constitutes acceptance of any changes.

2. Our Contract with You

2.1 These Terms apply to visitors of Our Website and Clients purchasing our Services.

2.2 We enter into a binding contract with you upon issuing an email confirmation of your order or agreement.

2.3 The availability of Services is not guaranteed. If a purchased Service becomes unavailable, we will issue a full refund for the unused portion.

2.4 Any changes to these Terms will be published on Our Website, and the latest version applies to new purchases.

2.5 We may offer services under arrangements that do not require an online purchase. In such cases, these Terms still apply where relevant.

2.6 If we owe you any refund, we will process it within seven (7) business days from confirmation.

2.7 We reserve the right to refuse service to any individual or business at our discretion.

3. Your Account with Us

3.1 To use some of our Services, you may need to create an account. You must provide accurate and current information.

3.2 You are responsible for safeguarding your account credentials. Any unauthorized access or security breach must be reported immediately.

3.3 You may not share your login credentials with others or allow unauthorized persons to access your account.

3.4 We reserve the right to suspend or terminate accounts suspected of fraudulent activity or non-compliance with these Terms.

3.5 If your account is terminated due to a violation of these Terms, no refund will be issued for any payments made.

4. Price, Payment, and Service Provision

4.1 All prices are subject to change without prior notice. If a price increase affects an ongoing service, we will notify you before processing any additional charges.

4.2 Payments are due in advance for all subscription-based or one-time services, billed through the payment method provided at signup.

4.3 We accept various payment methods, including credit/debit cards, PayPal, and other secure payment options as listed on Our Website.

4.4 You agree that we may charge your selected payment method automatically for recurring services unless canceled in accordance with these Terms.

4.5 If we fail to deliver your purchased Services within ten (10) business days of the agreed start date, you may request a refund or revised service timeline.

4.6 You may cancel any ongoing Services with a 30-day written notice. Some services may have specific cancellation terms outlined in the Quote or purchase agreement.

4.7 If a Service involves ongoing support, consultation, or maintenance, the Agency reserves the right to update or modify the scope of Services at any time.

4.8 Services purchased are for the exclusive use of the Client and may not be transferred, resold, or shared without written permission.

4.9 The Agency may provide lifetime access to certain digital materials, but ongoing support or additional features may be subject to renewal fees.

4.10 The Agency is not responsible for any third-party transaction fees or currency conversion charges incurred by the Client.

5. Our Action-Based Guarantee

5.1 We stand by our services and offer an action-based guarantee to ensure positive results. If you meet the requirements outlined below and fail to achieve the expected outcomes, you may be eligible for a refund.

5.2 Participation Requirements: You must fully engage in the process, including but not limited to:

Attending scheduled coaching sessions and support calls.

Completing all assigned training materials and tasks.

Executing a structured outreach strategy as prescribed by our team.

Documenting efforts through our reporting system or another agreed-upon method.

5.3 Minimum Outreach Efforts:

A defined number of outreach activities per week, including calls, emails, or other prescribed methods.

Engagement with potential leads in a manner aligned with best practices.

5.4 Record-Keeping Requirements:

Maintain clear records of all interactions, including timestamps and client communications.

Provide requested documentation upon our review to verify compliance with the outlined requirements.

5.5 Refund Eligibility:

If you have followed the program as prescribed and have not reached the agreed benchmark, you may request a refund.

Refunds are assessed based on documented compliance with our strategy.

If any part of the required process is not followed, the guarantee is voided.

5.6 Scope of Refund:

Full or partial refund depending on compliance and progress made.

A refund request must be submitted within a specified time frame from program completion.

6. Cancellation of Order & Refunds

6.1 Cancellation Policy:

Clients may cancel their service with a 30-day written notice unless otherwise specified in a contract.

Refund eligibility depends on the stage of service delivery and adherence to our cancellation policy.

6.2 Refund Conditions:

Refunds are available within 14 days of purchase for digital products, provided no more than 15% of the content has been accessed.

For subscription services, refunds may be issued for unused portions of pre-paid fees, subject to the agreed notice period.

No refunds are provided for completed services or consultations unless explicitly stated otherwise.

6.3 Chargebacks and Disputes:

Clients must contact us to resolve disputes before initiating a chargeback.

Unauthorized chargebacks will be treated as a breach of contract, and we reserve the right to suspend services.

7. Foreign Taxes, Duties, and Import Restrictions

7.1 If you are purchasing from outside the United Kingdom, you acknowledge that you are solely responsible for any applicable import duties, foreign taxes, or currency conversion fees.

7.2 We do not guarantee compliance with international trade regulations outside of our primary jurisdictions.

7.3 If taxes or duties are applied to your purchase, you are responsible for ensuring timely payment to avoid legal complications.

8. Dissatisfaction with the Services

8.1 If you are dissatisfied with our Services, please contact us immediately to discuss potential resolutions.

8.2 We are committed to working with our clients to address concerns through:

Additional coaching or support where applicable.

Adjustments to service delivery where feasible.

Providing alternative solutions to meet your business needs.

8.3 If a dispute cannot be resolved through direct communication, mediation or arbitration may be pursued.

8.4 Refunds or compensatory services are provided at our discretion based on reasonable concerns and documented service history.

9. Disclaimers

9.1 We or our content suppliers may make improvements or changes to Our Website, the Content, or any of the Services at any time without advance notice.9.2 You acknowledge that Content may include inaccuracies or typographical errors. If you find errors, we appreciate being informed.9.3 We do not warrant that:

The Services will meet your needs or expectations.

The Services will be uninterrupted, timely, secure, or error-free.

Any results obtained from the Services will be accurate or reliable.9.4 We disclaim all warranties, express or implied, to the maximum extent permitted by law.9.5 Our liability for any claim related to the use of Our Website or Services is strictly limited to the amount you have paid us in the preceding six (6) months.

10. Your Material

10.1 If you post any Material on Our Website, you warrant that you own the copyright in it and accept full responsibility for it.10.2 By posting Material, you grant us a perpetual, non-exclusive, irrevocable, royalty-free license to use, modify, distribute, and publish such Material.10.3 You must not submit Material that:

Violates any intellectual property rights of third parties.

Contains false, misleading, or defamatory statements.

Is offensive, inappropriate, or in violation of laws.

11. System Security

11.1 You agree not to violate the security of Our Website, including but not limited to:

Gaining unauthorized access to our systems.

Attempting to probe, scan, or test vulnerabilities.

Sending or introducing viruses, malware, or harmful code.11.2 We will investigate security breaches and may report them to legal authorities.

12. Acceptable Use Policy

12.1 You agree not to:

Use Our Website to post unlawful, defamatory, or offensive material.

Distribute spam, unsolicited marketing, or misleading advertisements.

Attempt to interfere with the functionality of Our Website.12.2 If we determine that you have violated this policy, we may suspend or terminate your access without notice.

13. Confidential Information and Intellectual Property Rights

13.1 You agree not to disclose any confidential information obtained through your use of Our Services.13.2 We retain all intellectual property rights related to Our Website, Services, and Content.13.3 You may not use our trademarks, logos, or branding without our explicit written permission.

14. Your Email Address

14.1 By providing your email address, you consent to receiving communications from us related to our Services.14.2 You may unsubscribe at any time, but doing so may impact your ability to receive service-related notifications.

15. Indemnity

15.1 You agree to indemnify us against any claims, losses, damages, or expenses arising from:

Your violation of these Terms.

Your misuse of Our Services.

Any infringement of intellectual property rights caused by your actions.

16. Miscellaneous Provisions

16.1 These Terms constitute the entire agreement between you and us.16.2 If any provision is found invalid, the remaining provisions shall remain enforceable.16.3 Our failure to enforce any right or provision shall not be deemed a waiver.16.4 Any disputes shall be governed by the laws of England and Wales.

17. Contact Information & Complaints Handling

If you have any questions about these Terms and Conditions or require assistance regarding your account, services, or data rights, please contact us at:

ServiceLeads Ltd

Address: 61 Bridge Street, Kington, United Kingdom, HR5 3DJ

Email: [email protected]

Phone: +447711992448

A. Complaints Handling Process

We are committed to resolving any concerns efficiently and transparently. If you have a complaint regarding our services, terms, or practices:

Contact Us: Reach out via email or phone, providing a detailed explanation of your complaint. Acknowledgment: We will acknowledge your complaint within 5 business days and provide an estimated resolution timeframe .Investigation: Our team will review the matter thoroughly, which may include gathering relevant information and speaking with concerned parties. Resolution: A formal response will be provided within 30 business days. If additional time is required, we will notify you accordingly. Escalation: If you are not satisfied with our response, you have the right to escalate the matter to a relevant regulatory authority or seek alternative dispute resolution.

We value transparency and fairness in resolving disputes and are committed to upholding our obligations under applicable laws.