01
Confirm + one clarifier
Don’t ask 10 questions. Ask one that predicts job value or feasibility.
- Job type: full bathroom vs partial
- Postcode/town
- Timeframe (urgent vs planning)
The 3-message sequence
Most prospects want to know: are you real, are you a fit, and what happens next.
02
Offer the next step
Make the survey the obvious move (not a vague “we’ll get back to you”).
- “I can pop over for a 20-min survey”
- 2 time slots
- Confirm address details
03
Follow-up once
If they don’t reply, ping once with a clear question and a deadline.
- “Still looking to do this?”
- Offer one more slot
- Close the loop if no reply
Copy/paste scripts (WhatsApp)
Adjust the brackets, keep the structure. Short beats clever.
Message 1 (immediate)
- Hi {{first_name}} — it’s {{your_name}} at {{business}}. Thanks for the bathroom enquiry.
- Quick one: is it a full bathroom refit or a partial update (e.g., shower only)?
- If it’s a fit, I can book a quick survey visit — what’s your postcode?
Message 2 (book the survey)
- Perfect — we cover {{area}}.
- For an accurate quote we do a quick survey. I can do {{slot_1}} or {{slot_2}} — which works?
- If you can share 1–2 photos, even better.
Message 3 (one follow-up)
- Hi {{first_name}} — just checking if you still want to get this bathroom sorted?
- I’ve got {{slot}} available for a quick survey if you want it.
- If not, no worries — I’ll close the enquiry.
Route leads instantly
The scripts only work if you see leads fast. Route to WhatsApp and target ≤5 minutes response time.
More bathroom guides
Use these to improve lead quality and book more surveys.