Script by lead type
Urgent leads need certainty. Planned leads need clarity and a simple next step.
Urgent “no heating”
- Hi {{first_name}} — it’s {{your_name}} at {{business}}. Got your boiler enquiry.
- Are you currently without heating/hot water? (Yes/No)
- If yes, I can call now and book an engineer slot — what’s your postcode?
Planned replacement
- Hi {{first_name}} — thanks for the boiler enquiry. Quick one: is this a straight replacement or a new location?
- If it’s a fit, we can quote quickly. I can do {{slot_1}} or {{slot_2}} for a call — which works?
- If you know the boiler model / photos of current setup, send them over.
System link: speed-to-lead
Urgent boiler leads go to the fastest responder. Route instantly and reply within minutes.