Ask what predicts close
Scope + budget + timeframe + decision-maker status beat “Tell us about your dream kitchen”.
- Scope: full refit vs doors/worktops vs install only
- Budget band: set a realistic floor
- Timeframe: when they want to start
For kitchens, 5–7 questions is the sweet spot. If you go longer, completion drops.
Scope + budget + timeframe + decision-maker status beat “Tell us about your dream kitchen”.
Position questions as a way to avoid wasting their time.
Keep language simple, options clear, and avoid multi-part questions.
Pick a set, not a menu. Consistency helps optimisation.
Adjust bands to your typical projects and local market.
Good questions only help if you see the answers instantly and reply fast.
Use these to improve cost per booked survey and close rate.